Return & Refund Policy

Returns & Refunds

We strive to deliver you the best in quality and value. If for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.

Important: Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

How to Request a Return

Request your Return Authorization Number by emailing vanessa@tonnerpack.com with:

Detailed reason for return
Pictures or a video of the product that supports your reason

Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

Contact for Returns: vanessa@tonnerpack.com

Return Shipping

To assure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages.

Refund Processing

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Late or Missing Refunds

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately.

If you haven't received a refund yet:

First check your bank account again
Contact your credit card company - it may take some time before your refund is officially posted
Contact your bank - there is often some processing time before a refund is posted
We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card

If you've done all of this and you still have not received your refund yet, please contact us at vanessa@tonnerpack.com.

Shipping & Delivery

How long does delivery take?

All orders are shipped within 2-5 business days. If your order hasn't arrived in the estimated delivery times, please contact our support team at vanessa@tonnerpack.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible at vanessa@tonnerpack.com. We MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after.

Important: If your order has already entered the shipping process, we won't be able to stop it. We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Order Cancellation

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons for Returns/Cancellations:

Buyer no longer wants the items – This is the most common example which we cannot honor. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Contact Information

For any questions regarding returns, refunds, or shipping, please contact us:

Email: vanessa@tonnerpack.com

Subject Line: Return Request / Refund Inquiry / Shipping Question

We are committed to providing excellent customer service and will respond to your inquiry as soon as possible.